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Frequently Asked Questions

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General Frequently asked questions about Airport Limousines Toronto Services, Corporate, Limousine, Airport services, Reservation Procedures, range of late model vehicles, amenities and customer service, economical rates, special offers and discounts, covered destinations and airports, News and updates, personal and corporate accounts, subscriptions, Payments and Billings, Cancellation Policies, Booking Term and Conditions applied and Reservations. For further queries, contact our customer service representative.

To pre-arrange a taxi or limousine service for your return to Toronto Pearson or other airports, please contact us. Upon arrival at the airport, proceed to the designated area and post and notify us for Pre-arranged Booking that you are waiting.
@ Terminal# 1: Beside Exit Door B3
@ Terminal# 3: Beside Exit Post 29
When you get to your designated post please look for a commissionaire (IN BLUE UNIFORM) Please simply ask the commissionaire to call [Airport Limousines Toronto] and provide him with your name in which the Limousine is booked under. If Commissionaire advises you that there is no Airport Limousines Toronto registered in your name, or within 5 minutes of notifying the Commissionaire Airport Limousines Toronto does not appear, please call our office immediately to assist you at 416-723-5454, or at toll free number 1-877-939-4600.
Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff - all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.
As soon as your plans are fairly definite, just give us a call to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for hourly charters. However seasonal, off-hour and special events will dictate more notice time so try to plan accordingly.
Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please keep in mind to reserve as far in advance as possible for off-hour service and that premium pricing and/or surcharges may apply. Learn more
Sedan and SUV – 2 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters. Passenger and Executive Van – 4 hours prior to pickup time or garage leave time on airport service, 8 hours prior to pick up time or garage leave time on hourly charters. Limousine – 48 hours prior to pickup time. 6 hours notice on airport transfers. Mini & Limo Coaches – 12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters. Motor Coaches – Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters. Learn more
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Learn more
We do require a credit card guarantee for payment and/or a pre-paid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters. Learn more
Airport Limousines Toronto offers both corporate and personal accounts. A authorization Online signup form and later other documentation will be requested to be completed and returned (but not mandatory). Major corporate accounts may qualify for billing terms, subject to review and approval. Learn more
Airport Limousines Toronto can accept your reservation several months in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us. Airport Limousines Toronto is Toronto City’s premier chauffeured service and is often in high demand. However we are also the largest, most diversified operator of premium, late model equipment and have many options for our clients. Payment arrangements must be made at the time of reservation. Learn more
In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period. What if I only need the vehicle to pick us up and drop us off. Can you offer this type of service? Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. It is best to review all details at the time of reservation to determine what type of service will best apply. Learn more
All vehicles are stocked with bottled water and mints. Sedans and SUV's also have Kleenex and daily newspapers. Limousines and Limousine Coaches are set up with ice, bottled water, mints, glassware and napkins. Normally a cooler with bottled water is set up in mini coaches, vans and executive vans. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam or glassware or containers are not permitted on buses or vans. Alcoholic beverages are permitted as long as every passenger in the vehicle is over the age of 21. You may also have Airport Limousines Toronto stock your vehicle with beverages and snacks of choice for an additional charge.
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.
Cash and all major credit cards are accepted for payment.

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