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10 Coppermill Drive, Toronto, Ontario M9W 3Z3, Canada
Standard Cancellation Policy
Sedan and SUV
2 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.
Passenger and Executive Van
4 hours prior to pickup time or garage leave time on airport service, 8 hours prior to pick up time or garage leave time on hourly charters.
48 hours prior to pickup time. 6 hours notice on airport transfers.
Mini & Limo Coaches
12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters.
Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters.
Standard Special Event Cancellation Policy
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered.
The following terms and conditions apply to passengers booking with Airportlimousinestoronto.ca and GTAAirportLimo.ca which are the trading name of Ontario Limos Inc., a company incorporated in the province of Ontario, Canada and therefore subject to Ontario provincial laws and Canadian federal laws where applicable.
Airport Limousines Toronto Inc.
10 Coppermill Drive
Toronto M9W 3Z3, Ontario CANADA
1-647-927-2211 (International and local callers)
1-877-939-4600 (Toll free in North America)
Airportlimousinestoronto.ca (acting Canadian agent for suppliers of ground transportation) agrees to abide by the representations made in this document.
Payment is required at the time of booking. After booking, Airportlimousinestoronto.ca will provide written confirmation of all booking details by way of email. This voucher should be presented to Airport Limousines Toronto agents at the beginning of each leg of each Airportlimousinestoronto.ca transfer.
For the convenience of guests booking by telephone, the Airportlimousinestoronto.ca booking terms and conditions are available on the Airportlimousinestoronto.ca web site or by email.
Airportlimousinestoronto.ca accepts bookings for travel on services provided by operators other than Airport Limousines Toronto. When booking these transfers Airportlimousinestoronto.ca acts as an agent for the transportation provider who accepts liability and provides licensing and insurance for the transportation provided.
1. Airportlimousinestoronto.ca Cancellation Policy
All cancelation requests must be made by email to info@Airportlimousinestoronto.ca. All emails to this address receive a time stamped reply email. This is your confirmation that we have received your request.
Airportlimousinestoronto.ca Cancellation Coverage is highly recommended, coverage provided by Airportlimousinestoronto.ca that allows you to cancel up to 24 hours before your trip with no penalty!
Cancellation Notice With Cancellation CoverageMore than 24 hours Full refund. No administration fee. *Less than 24 hours No Refund
If you decline our optional cancellation coverage, the following cancellation policy applies:
Cancellation Notice *Without* Cancellation Coverage More than 72 hours Full Refund - 20% administration fee Less than 72 hours No Refund
* Full refund equals the initial purchase price, not including the initial cost of cancellation coverage.
* 20% Admin fee is applicable to future travel if booked within the next 12 months.
3. Ammendments To Booking
The destination and pickup addresses on your ticket are the address to which you will disembark and embark. Should you wish to change these or any other details, this must be done by email at least 72 hours prior to the date of travel (inbound or outbound). Significant changes in destination or pickup addresses may constitute a route alteration which is covered in section 4 - "Route Alterations".
4. Route Alterations
4.1 Route altrations more than 72 hours prior to thhe date of travel
If the new trip price is greater than the original amount charged, an additional invoice will be generated and emailed to the customer If the new trip price is less than the original amount charged, the remaining amount will be credited to the customer's account.
4.2 Route altration less than 72 hours prior to the date of travel
An administrative change fee of 25% applies (based on the original amount paid) and the amount already paid will be applied to the new route. Transportation will be arranged on a best efforts basis.
5. Additional Charges
All trip prices are for "direct" trips with one pickup and one drop-off point and assume that you are on time for your trip pickup. Our transportation partners reserve the right to charge additional fees which are payable directly to your driver. If you have any questions please ask your driver. All additional charges will be reasonable and are at the sole discretion of the transportation partner. Additional fees may be charged for:
6. Luggage Allowance & Declaration
Airportlimousinestoronto.ca uses standard air traffic luggage capacities when determining the passenger and luggage capacity of vehicles. Each guest is allowed a base amount of 1 suitcase or the equivalent and a 'carry on' handbag. Any additional luggage (e.g. snowboards, skis, golf clubs etc.) must be declared upon booking. All luggage should be labeled with the owners name and destination. If any luggage arrives undeclared Airportlimousinestoronto.ca reserves to right to refuse transfer or to charge additional fees for transport of said luggage. The fees or refusal is at the discretion of Airportlimousinestoronto.ca.
If you are concerned about baggage limits, please contact us for clarification!
The Whistler Shuttle allows 2 suitcases, a 'carry on' handbag, as well as your ski or snowboard gear bag.
7. Conditions of Transport
Airportlimousinestoronto.ca reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Smoking is not permitted in Airportlimousinestoronto.ca vehicles.
Airportlimousinestoronto.ca will endeavor to ensure that all transfers arrive at the agreed upon time. Airportlimousinestoronto.ca will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law by the primary transportation provider. Airportlimousinestoronto.ca can not accept any liability whatsoever for accidents or injuries during any portion of any transfer. Customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. All liability is assumed by the primary transportation provider.
Circumstances beyond the control of Airportlimousinestoronto.ca and contracted companies may prevent the timely delivery of guests to their destinations. Anything beyond the control of Airportlimousinestoronto.ca that interrupts or stops any transfer does not in any way result in any liability for Airportlimousinestoronto.ca. The following are examples of circumstances which are not within our control:
If Airportlimousinestoronto.ca fails for any reason in delivery of passengers to their confirmed destination, the company will provide suitable transport such as another coach, private car, taxi etc.
Airportlimousinestoronto.ca shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.In such cases our liability shall be limited to $500.00 per booking.
Airportlimousinestoronto.ca reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or sub-contracted company or to any third party.
It is the customer's responsibility to report any problems with his/her transfer in a timely manner so that Airport Limousines Toronto has the reasonable opportunity to address and correct the problem. It is the customer's obligation to do all in his/her power to mitigate any loss.
These Conditions of Transport and any transportation which we agree to provide you (in respect of yourself and/or your baggage) shall be governed by the laws of country in which the transfer occurs or is planned to occur. Airportlimousinestoronto.ca and its associated and contracted companies agree to operate within the rules and regulations of transportation for the district(s) in which the transport takes place.
8. Infants Under 2 Years Old
Children under 2 years of age will be required to be counted as passengers unless otherwise noted. Airportlimousinestoronto.ca does ensure the availability of child seats but they must be arranged in advance of the transfer.